Support Features

Reactive

Reactive

24/7 monitoring at Network Operations Centre (NOC), email alerts to Support Engineers.

Available

Support Desk open between 8am to 6pm, out of hours available 24/7.

Responsive

Good Service-level Agreement (SLA), support engineer on site within the hour.

Knowledge

Our engineers are current with your technical environment.

Transparency

Monthly reports itemising each support incident with description of work and time.

Skills

Support Engineers that trained and accredited in our partners technology.

Flexibility

Managed support, advanced server support or simple holiday cover, our flexible approach allows us to work with you.

Guarantee

No lengthy contractual agreements, if we are not delivering, then will hand over support to an alternative provider of your choice.